hultberg.org: LinkLog

NewsGator: RSS help Triple Point build a new information management solution

Found this through mymarkup.net. Very interesting read about spreading information internally using blogs, RSS feeds and Outlook.

Employees blog instead of sending email to static lists of recipients. Systems generate reports and alerts in XML-based formats and RSS feeds. People watch and read stuff of interest to them using Outlook and NewsGator in some integrated fashion. This all adds up to information reaching most of the intended audience rapidly at the same time as it is stored centrally and permanently for all of the organisation to search when needed.

A whole lot better than information ending up in peoples individual mailboxes, where it is pretty darn hard to reuse later by new people in the organisation. Neat.

I especially like the part about people not really accepting any other solution requiring them to use another application than Outlook as reader.

Not that I am huge fan of Outlook per se (even if it is one of the better apps to come out of Redmond IMHO) but I have long had the opinion that people want one tool. Several sources of information, one reader aggregating it for them. People are lazy. Make it simple.

"Triple Point's information has traditionally been stored in individual mailboxes in Microsoft Exchange Server and Microsoft Outlook. But as the organization is growing, users are realizing that email is not necessarily the best communication mechanism for critical information which must be regularly updated, distributed, and archived. Corporate knowledge tied up in Outlook and Exchange is difficult to find, difficult to search, and generally not available to all users who need access to the information in a convenient way."

"Internal weblogs were created using Six Apart's Movable Type. Internal authors are accustomed to sending email, but now post certain information to their new weblog instead; when they do, a permanent, searchable record exists of the information. 'It's a delicate balance between email and weblogs,' says Allie, 'but we're getting better at it.'"

NewsGator Case Study: Triple Point Technology

Posted by manne at July 1, 2003 09:53 PM | TrackBack

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