July 21, 2003
Social networking next step for knowledge management?
Dave Pollard has written some very interesting articles explaining his view of the connection between social networking enablement and knowledge management.
In most organizations KM is epitomized by the corporate intranet, the extranet, community-of-practice tools, sales force automation tools, customer relationship management tools, data mining tools, decision support tools, databases purchased from outside vendors, and sometimes business research and analysis. In other words, it's certain specialized technologies and information processing roles, with a thin wrapper of 'knowledge creating' and 'knowledge-sharing' processes. Most of the organizations that have implemented KM bemoan their people's inability to find stuff, the lack of demonstrable productivity improvement, the complexity of the technology, and the absence of significant reusable 'best practice' content.
SOCIAL NETWORKING, SOCIAL SOFTWARE AND THE FUTURE OF KNOWLEDGE MANAGEMENT
...the key technical elements of Social Networking Enablement (SNE) are business weblogs (the repositories of personal knowledge) and social software (the tools that connect people and mine their knowledge). Following is a high-level specification for commercial development of such software. In organizations with structured work processes (manufacturers, banks etc.) these elements would supplement centralized, filtered knowledge repositories of best practices, policies and methodologies etc. In organizations with primarily unstructured work processes (consultants, engineers etc.) these elements could largely supplant centralized, filtered knowledge repositories and the tools that access them.
A HIGH-LEVEL SPEC FOR BUSINESS WEBLOGS AND SOCIAL SOFTWARE
Posted by manne at July 21, 2003 09:51 AM | TrackBack